Brockmann and Company | Customer Insights

Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Did you complain about voice quality to your IT or Telecom department last month?

	Yes, I complained to my telecom help desk.
	Yes, I complained to my IT help desk.
	No. No problems, no complaints.
	No. I had problems, but did not complain.

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New Report on UC

Written by Peter Brockmann

Tuesday, 17 April 2007

Just released - Where will UC take us?

The Brockmann & Company technology forecast for the unified communications industry. This is not a market forecast - it's a technology forecast. What are the critical attributes of solutions to be made available in the coming year(s)? Premium priced? Software-only packaging? From only a few sources? How does Microsoft and IBM factor in?

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