Brockmann and Company | Customer Insights - Most Valuable Email

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Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Most Valuable Email - Telecom

Written by Paul Brockmann

Wednesday, 01 August 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$350,000

The email, had to do with a correction to a pricing mistake that could have cost one of my previous companies at least $350K.

Manager, IT, Telecom, Australia.

Related Report: The Problem with Email