Brockmann and Company | Customer Insights - Most Valuable Email

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Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Did you complain about voice quality to your IT or Telecom department last month?

	Yes, I complained to my telecom help desk.
	Yes, I complained to my IT help desk.
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Most Valuable Email - Telecom

Written by Paul Brockmann

Tuesday, 07 August 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$500,000

Quotes for equipment that needed to be ordered in a short time frame. Project could have been at risk if not received.

Manager, IT, Telecom, USA

Related Report: The Problem with Email