Brockmann and Company | Customer Insights - Telepresence: Seeing is Believing

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Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Telepresence: Seeing is Believing

Written by Peter Brockmann

Tuesday, 28 August 2007

This report reviews the insights provided from respondents that had determined that room video conferencing was very important to their job success. Telepresence is defined as a particularly high-end bandwidth implementation of high definition room video conferencing.

Telepresence users value their time more than desktop users: half are willing to pay 55% more to avoid driving 40 miles to a face-to-face meeting
Telepresence appeals to the MidMarket (over 100 and under 2,500 employees)
There is a hierarchy of quality perceptions: Telepresence is highest quality
Reliability is the most important decision criteria for video solutions
Travel is the alternative to telepresence