Brockmann and Company | Customer Insights - Most Valuable Email

Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Most Valuable Email - Retail

Tuesday, 02 October 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000

A request for extension of delivery date from customer did not reach him and we were levied LD as we didn't realise the customer had not received the request till the final settlement of project.

Manager, IT, Retail, USA

Related Report: The Problem with Email