Brockmann and Company | Customer Insights

Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Most Valuable Email

Thursday, 17 April 2008

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$5,000

First I do not use email as my only method of communication. If I was expecting an important email and did not get it within the time frame I expected it I would get on the phone to confirm it's status. I wouln't wait.

Related Report: The Problem with Email