Brockmann and Company | Customer Insights - Nortel Users Value Video Communications

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Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Nortel Users Value Video Communications

Written by Peter Brockmann

Tuesday, 02 September 2008

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This report reviews the Nortel user perspective on the value of video communications.

Nortel does not offer Nortel-branded products for video communications. Instead the company presents an endpoint-agnostic managed service for their customers. Given that point of differentiation from their more common equipment-oriented competition, it should come as no surprise that their users are heavy users of video services.

Key findings:

Nortel users participate in signifcantly more video sessions than others
Nortel users are not willing to pay more than others for video conferences instead of audio conferences
2 x more Nortel users consider their firms to be very green than others