Brockmann and Company | Customer Insights

... and even standards of decency.

A lot of press has been made about preventing the use of VoIP on inflight WiFi sessions. Just thinking about it makes me cringe. Imagine how the pain of the middle seat can only get worse when it's your sad penance to have to spend three hours sandwiched between a chatty teen and a Wall Street broker (are there any of these anymore?) constantly on the phone.

But wait, it gets worse. Imagine if the dude on the aisle is a sex addict. American Airlines already have a procedure for the porn addled passenger, but want the airline to filter web porn sites.

It's bad enough that passengers are seated so close together, but to have a passenger with a disregard for the publicness of his/her private viewings/browsings is even harder to imagine. If the person next to me was watching porn, I think I'd ask the attendant to reseat me.

Thank God for Bose Noise Cancelling Headphones (I have 2 pair).Thank God for JetBlue and DirectTV at every seat.

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