Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

Learn more about Customer Insight.

 

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How would you charactize your company's view of Unified Communications?
 

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Ad Hoc Poll Results
Have you COMMENTED on a blog in the past month? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Monday, 24 November 2008
blogcomments
 
What are the most frequent defects in your voice communications? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Monday, 27 October 2008

See the Brockmann & Company report: When Quality Counts poll-defects

 

 
How many RSS feeds do you subscribe to? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Friday, 24 October 2008
pollrss
 
How many BLOGS do you read in a week? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Thursday, 28 August 2008
blogs-poll2aug08
 
Did you complain about voice quality to your IT or Telecom department last month? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Monday, 25 August 2008
pollaug08
 
Which IM Do You Use With Customers? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Monday, 18 August 2008
pollmay08
 
Which of these mobile applications do you use most often? PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Friday, 15 August 2008
pollapr08
 
Group Call - 4 - Product(ion) PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Wednesday, 18 April 2007

187 mobile professionals gave their views on how they use mobile devices, applications and services. As well, I asked questions about the scope of potential new applications of interest to them. Here's what one segment, the product, production and service professionals said about the usefulness of Group Call service.

How useful is group call to you?

Group call. Imagine that you get a message on your cell phone labeled ‘Manager’s Group Call’ and as you accept the call, the system plays a message from her that there is an emergency board meeting and she needs you to participate in a conference call right now. The system invites you to hit number sign to join thecall. You enter the conference call immediately. 

041807

 
Usefulness of Group Call - 3 - Management PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Tuesday, 17 April 2007

187 mobile professionals gave their views on how they use mobile devices, applications and services. As well, I asked questions about the scope of potential new applications of interest to them. Here's what one segment, the management, administrative and IT professionals said about the usefulness of Group Call service.

How useful is group call to you?

Group call. Imagine that you get a message on your cell phone labeled ‘Manager’s Group Call’ and as you accept the call, the system plays a message from her that there is an emergency board meeting and she needs you to participate in a conference call right now. The system invites you to hit number sign to join thecall. You enter the conference call immediately. 

041707

 

 
Usefulness of Group Call - 2 - Customer-facing PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Monday, 16 April 2007

187 mobile professionals gave their views on how they use mobile devices, applications and services. As well, I asked questions about the scope of potential new applications of interest to them. Here's what one segment, the customer-facing professionals said about the usefulness of Group Call service.

How useful is group call to you?

Group call. Imagine that you get a message on your cell phone labeled ‘Manager’s Group Call’ and as you accept the call, the system plays a message from her that there is an emergency board meeting and she needs you to participate in a conference call right now. The system invites you to hit number sign to join the call. You enter the conference call immediately. 

041607

 
Usefulness of Directory Search - 4 - Customer-facing PDF Print E-mail
User Rating: / 0
Written by Peter Brockmann   
Friday, 13 April 2007

187 mobile professionals gave their views on how they use mobile devices, applications and services. As well, I asked questions about the scope of potential new applications of interest to them. Here's what one segment, the customer-facing professionals, said about the usefulness of directory search service.

How useful is mobile directory search to you?

Directory search. Imagine a service where any employee can be reached using a search window on your cell phone. You enter their name and the server searches for their name. Presence status such as ‘on-the-phone’ or ‘in a meeting’ are presented to you. Once the result is returned you can click on them to instant message or call them.

041307

 
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