Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Polls

Which Instant Messaging service do you PRIMARILY use with customers?
 

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Comments - Respondents Share Insights

As a standard component of our research instruments, participants are asked to provide more details on their experiences than possible through our multiple choice type questions. Some participants agree to participate in followup interviews which bring even richer commentary, since they often comment on the findings. Here are their comments and insights.



Most Valuable Email - Software PDF Print E-mail
User Rating: / 0
Monday, 31 December 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$10,000

Customer order information.

VP, Sales, Software, USA 


Related Report: The Problem with Email 

 
Most Valuable Email - Telecom PDF Print E-mail
User Rating: / 0
Friday, 28 December 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$5,000

IT WAS AN IMPLEMENTATION ISSUE.

Staff, Sales, Telecom, Ecuador 


Related Report: The Problem with Email 

 
Most Valuable Email - Construction PDF Print E-mail
User Rating: / 0
Thursday, 27 December 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000,000

Communicate with client.  Sending quotation.

Staff, IT, Software, Indonesia 


Related Report: The Problem with Email 

 
Most Valuable Email - Computer PDF Print E-mail
User Rating: / 0
Tuesday, 25 December 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000,000

All business transactions, quotes, proposals, purchase orders from clients etc com via email often in PDF format.

Staff, IT, Computer 


Related Report: The Problem with Email 

 
Most Valuable Email - Computer PDF Print E-mail
User Rating: / 0
Monday, 24 December 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000,000

RFP's, Proposals, purchase, payments and receivable are more & more frequently exchange by email.

Staff, IT, Computer, India 


Related Report: The Problem with Email 

 
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