Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Polls

Which Instant Messaging service do you PRIMARILY use with customers?
 

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Comments - Respondents Share Insights

As a standard component of our research instruments, participants are asked to provide more details on their experiences than possible through our multiple choice type questions. Some participants agree to participate in followup interviews which bring even richer commentary, since they often comment on the findings. Here are their comments and insights.



Most Valuable Email - Computer PDF Print E-mail
User Rating: / 0
Wednesday, 10 October 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

 $5,000

Contract.  The cost is low because  we follow up.  The cost is the short term lost revenue.

Staff, IT, Computer, England 


Related Report: The Problem with Email 

 
Most Valuable Email - Telecom PDF Print E-mail
User Rating: / 0
Tuesday, 09 October 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$12,000

Support.

CxO, Administration, Telecom 


Related Report: The Problem with Email 

 
Most Valuable Email - Finance PDF Print E-mail
User Rating: / 0
Monday, 08 October 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$10,000

It was for a delivery of software that had finished its process on my side of things.

Staff, IT, Finance, USA 


Related Report: The Problem with Email 

 
Video Conferencing Peer Advice PDF Print E-mail
User Rating: / 0
Friday, 05 October 2007

Some of our survey respondents gave their views on ‘What advice would you give a peer contemplating investment in video conferencing capabilities?’

It is very useful for your job, depending of your responsibility,  because you can avoid the meetings.  That's mean save time and human resources. 

Ramon Montero Sanchez, Codetel, DR 

Related study: The Perfect Storm: Why Video Conferencing will Dominate Business Communications

 
Most Valuable Email PDF Print E-mail
User Rating: / 0
Friday, 05 October 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000,000

Aligning internal deliveries to customer commitments 


Related Report: The Problem with Email 

 
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