Customer Insight

Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Polls

Which Instant Messaging service do you PRIMARILY use with customers?
 

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Comments - Respondents Share Insights

As a standard component of our research instruments, participants are asked to provide more details on their experiences than possible through our multiple choice type questions. Some participants agree to participate in followup interviews which bring even richer commentary, since they often comment on the findings. Here are their comments and insights.



Most Valuable Email - Retail PDF Print E-mail
User Rating: / 0
Tuesday, 24 July 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$100,000

It was an offer to a client and I worked on it for weeks.

Manager, IT, Retail, USA 

Related Report: The Problem with Email 

 
Video Conferencing Challenges PDF Print E-mail
User Rating: / 0
Tuesday, 24 July 2007

 Some of our survey respondents gave their views on ‘What's stopping you from doing more video conferencing in your job today?’

Complexity of setting up the system along, Video and Audio Quality, not enough of the people I engage with have video, Hard to coordinate video meets.

Kelly Anderson, CEO, Sendio

Related study: The Perfect Storm: Why Video Conferencing will Dominate Business Communications

 
Most Valuable Email - Computer PDF Print E-mail
User Rating: / 0
Monday, 23 July 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$10,000

Question from new client that led to new sale.  

Manager, Sales, Computer, USA 

Related Report: The Problem with Email 

 
Video Conferencing Challenges PDF Print E-mail
User Rating: / 0
Monday, 23 July 2007

 Some of our survey respondents gave their views on ‘What's stopping you from doing more video conferencing in your job today?’

 Mostly connectivity with other organizations, as video spreads to other organizations this will enable more useful connections.  Most video is IP now and firewalls become a problem with inter enterprise calls. Firewall traversal technologies and NAT (network address translations) will enable this type of communications to spread and allow organization to take full advantage of its capability.  

Related study: The Perfect Storm: Why Video Conferencing will Dominate Business Communications

 
Most Valuable Email - Computer PDF Print E-mail
User Rating: / 0
Friday, 20 July 2007

Participants in our research on Email and Business Applications were asked to describe their most valuable email and the cost to the business if that message had not arrived.

$1,000,000

Accepting a purchase order to one customer. 

CxO, Administration, Computer, Lebanon 

Related Report: The Problem with Email 

 
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