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Brockmann and Company researches the business user experience. We write about what IT decision makers are planning and doing. We write about the business impact of communications technologies.

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Applications
Here're the killer apps for convergence: presence, conferencing, contact centers and more.

Interop: Array Networks Delivers User-Defined Terminal Service PDF Print E-mail
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Friday, 09 May 2008

array-ssl-vpn-logoSunil Cherian, the VP of Product Marketing at Array Networks and I had a great meeting at the end of a long day at Interop. The SSL VPN challenger has introduced a green product line. 

 Array's new AppVelocity (APV) appliance utilizes a low power 1U server. It uses 60% less power than other appliances, and the performance features assure that network bandwidth is 30% lower. In addition to these benefits, the process of off-loading caching, connections, and SSL processing, APV significantly reduces server overhead by 40% or more.

In addition to the APV, Sunil also provided his perspectives on two other new products:

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Tellme Post-Microsoft Acquisition Launches RIM Service PDF Print E-mail
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Friday, 25 April 2008

When Tellme was first acquired by Microsoft, I assigned the lowest Deal Score rating ever, to the deal. I thought it was a lot of money for speech recognition service.

Earlier this week (April 23, 2008), the subsidiary made news: a free, BlackBerry-based, speech-driven, GPS-enabled location-based search service. So think about all the keywords involved in this product - free, mobile, search, speech, GPS, location, advertising. Blows the mind, eh?

Users download a client which coordinates the GPS detail and the spoken search term, delivering both to the Tellme network which does the interpretation, delivering the search parameters to Microsoft Live search servers which deliver the results to the users' screen. With click to call options, your pizza order is only moments away from being taken by the closest pizzeria. These local search terms are not well addressed by the search engines. Would you do a search engine lookup for pizza? 

I tried but got only the national chains listings. I suppose I'd have to do their outlet lookup service to find the closest one. 

The thing that got my attention however, more than the functionality of the service, was that it was NOT on a Microsoft platform! Amazing. Microsoft delivers functionality on other platforms first. That's the news here. Good for Tellme. Maybe, we'll see some other announcements like this soon from Microsoft...

 
In Search of IBM Lotus Connections... PDF Print E-mail
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Tuesday, 29 January 2008

connections-36x36Lotus Connections is IBM's social networking application for enterprise. With five components - Profiles, Activities, Blog, Communities and Dogears - the first release has only been around for seven months so far. A couple hundred companies have deployed the product, with roughly 50% being deployed in EMEA.

Profiles

Profiles is a browser-accessible database of employee expertise and backgrounds. It is really about giving employees control over the corporate directory content, allowing simple things to be easily updated and search-able. This is an important step in enabling expertise searching, something that is a particularly important problem in large, distributed businesses where talented people collaborate far outside the organizational hierarchy. Sort of an intranet, 'linkedin.com'.

Blog

Blogging is a naturally social service. On the Internet, it has accelerated the collapse of the publishing industry and its online transformation. Just about anybody can be a blogger. In software companies, airlines and of course in media companies (like this one), the fundamental is sharing ideas and opinion and sometimes data. Blogs often put context around the links captured in Dogears.

Dogears

Dogears is about logging bookmarks of cool sites. Years ago, one of the early revs of this site was a list of links. Linking is a highly desirable service since it stores in a familiar place urls of relevance and interest for future reference. Less engaging than blogging, linking is still an important service.

Activities

Activities is about tracking and concentrating work items and tasks required to achieve some event, goal or milestone. Useful in software development, marketing, product management, sales and other ad hoc workflows that involve groups of people in disparate locations or processes.

Communities 

Communities assigns activities, dogears and blogs to groups of people. 


In releaee 2 of Connections (targeted for 2Q08), IBM plans to release discussion forums.  

 
IBM Lotus Connections Applications PDF Print E-mail
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Monday, 28 January 2008

connections-36x36Where to begin deploying Connections?

 Profiles - fits in organizations where the informal network is more powerful and actually useful than the formal organization. Originally, I thought that Profiles would be useful in large and frequently changing sales organizations were account executives need to know skills and competencies of the marketing, product management or competitive intelligence types that support them.

 
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Lotus Symphony Update PDF Print E-mail
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Wednesday, 23 January 2008

brockmann-symphonyIt's been four months since the last Lotus Symphony entry. The suite of editors for word processing, presentation and spreadsheets have been a free download for IBM since September 2007. 

In that time, over 400,000 downloads have occurred. As well, IBM has released three software updates, including one that expanded the language support to 23 languages. By doing so, IBM has managed to significantly increase the market addressability of the suite.

At Lotusphere today, Jan. 21, 2008, Mike Rhodin, GM Lotus Software mentioned that the reason Lotus did the Symphony initiative, was to accelerate the commoditization of the desktop productivity suite. He felt this category ought to be commoditized. That IBM could accelerate that commoditization process and satisfy user needs and expectations for quality and support.  To help this process along, Mike mentioned that IBM had earlier in the fall changed the software license of Symphony so that business partners could modify the suite, imbed it into their products and NOT pay IBM for doing so.

Leveling the playing field is an important goal of this initiative, and for probably several million users, the suite is doing so. How does Symphony compare to Open Office?

Name Symphony
Open Office
Key sponsor
IBM
Sun
URL
http://symphony.lotus.com
http://www.openoffice.org
Languages
 23
80
Downloads  0.4 million 100 million
Applications
3
6
OS supported
6
2
Date of open source release
September 2007
May 2002

 

 
IBM Lotus Goes Appliance! PDF Print E-mail
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Monday, 21 January 2008

ibmDirect from Lotusphere 2008

Mike Rhodin, General Manager Lotus Software, reminiscent of Steve Jobs (Mike made the analog during his keynote today, January 21) using the internal memo envelope to pull out the Mac Thin, unveiled the first Lotus appliance.

Mike announced the IBM Lotus Foundations, a cigar-box appliance containing Lotus software for small businesses. The appliance is a complement to the new IBM Software-as-a-Service offering called 'Bluehouse' which enables corporate-wide contacts, file sharing (that's a Quickr feature), online meetings (with Unyte) and with business partners, other services for CRM, mobility, IM federation(?) and the like.

I'm hoping to get more details on the offer in an analyst-only session this afternoon. This sounds a lot like the Hardware-as-a-Service model written about in this report. 

 
Integrating Social Networking Into Your Value PDF Print E-mail
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Wednesday, 02 January 2008

podhotel_logoMy 20-something daughters want to go to New York for a day on the town and arranged to stay in the city at the Pod Hotel

This place has all the cool amenities that appeal to young people: bunk beds with separate lights and TVs, free WiFi, iPod alarm systems, terraces and the most interesting attribute to me... 

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