Brockmann and Company | Customer Insights

With a crisis forming in the aging of America's IT staff, and the cash conservation policies that many companies will implement in recessionary times, there is only one solution that allows a firm to conserve cash while upgrading information technologies - the managed service.

The report reviews the priorities, propensities and critical decision criteria our panel of users use when making decisions about managed services. Based on a forecast of communications services conducted in November 2007, this report brings a fresh light on the rationale behind managed services. Why and what to look for are reviewed.

Business people confirm that higher 'greenness' is coincident with higher customer satisfaction, higher employee satisfaction and higher revenues per employee

"The Power of Green" reviews buyer preferences for green brands and considers the state of green in over 100 organizations from around the world. This report also showed that Top Performers scoring high on the Green Quotient had 3 times more customer satisfaction than Poor Performers (organizations scoring low on the Green Quotient), 4.7 times more employee satisfaction and 1.7 times more revenue per employee. Other key report findings include:

• The reliability, accessibility and quality of video conferencing is the most significant variable influencing the study's result.
• Counterintuitively, Top Performers don't use disincentives for business travel leaving it to the discretion of employees as to the most effective use of their time and company resources.

• It's not just about green technology adoption - but about green practices and management attitudes that influence corporate culture on questions like encouraging public transit and teleworking.

Recommendations for each class of enterprise analyzed are also presented in the report. Overall, enterprises need to upgrade the use of telepresence and high definition video technologies, broaden the scope of energy reduction initiatives and integrate their recycling initiatives with local 3R (Reduce, Reuse and Recycle) municipal waste programs.

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Consumer product people have known for a long, long time that packaging matters. The shape, size, durability, clarity, thickness, color, texture all have important roles to play in forming new value propositions, identifying new uses for the same old products and creating new categories of products.

In high technology this may not be as well developed a sentiment as in the consumer products marketplace, but it is nonetheless a real derivative of value and category definition. This report analyzes a recent packaging innovation - the Hardware-as-a-Service model and positions its capabilities against the backdrop of existing well-established categories of hosted services (aka software-as-a-service) and appliances.