Brockmann and Company | Customer Insights

"Can you hear me now?' may be the issue for mobile users (according to VerizonWireless), but for voice and video over IP users, it's really 'How well can you hear me? see me?' Here we'll write about ways to improve, issues and who's got what part of the challenge solved (or not).

Voice over IP has been around for a decade. At Nortel we implemented it in 1996 as card in a PC that our reseller network assembled. With simple control logic, customers could build networks of a few dozen locations to deliver the voice packets without the phone company taxes. Now its evolving past the IP PBX into networked services where the gateways are really at the edge of the network and no longer at the edge of the premise.

Mobility is the most relevant feature for most of the world's Internet and network-attached users. Today we have 3 billion mobile users, and soon more people will access the Internet as a mobile service than as a fixed line service. This is the refinement of communications.

Emergency notification services count on knowing where the call is coming from. IP of course being the immature technique puts that requirement on its ear. So how do we balance this world?