Brockmann and Company | Customer Insights

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By Peter Brockmann and Steve Taylor

Mobile communications has been a part of the enterprise communications firmament since the very first cellular call made by Martin Cooper of Motorola in New York City on April 3, 1973, to his cross-town rivals at Bell Laboratories. Today, mobile communications penetrates all segments of society to the point where there are more than a billion mobile phone users, and where Europe has more cell phones than people.

Unified communications promises to integrate and extend real-time person-to-person communications throughout the enterprise and across the public telephone network and mobile operator domain. This State-of-the-Market Report on Mobile Unified Communications reviews the drivers, challenges and 12-month action plans of over 250 users, recommenders and others involved in the purchase and implementation of mobile unified communications. Quantified benefits from mobility services are also presented.