Created on Tuesday, 03 February 2009 07:00
Written by Paul Gobron
Forums are internet message boards, where authenticated members can discuss a topic by posting messages and responses in a common thread typically moderated by professional moderators. In business, forums are typically used in customer service applications allowing customers to search for solutions to problems or bugs, or request answers.
- Large Companies with forums for the public, customers, or employees have 31% higher customer satisfaction than those who don’t
- 2x more large companies have a forum for customers and/or partners than others
- 38% of large companies reported having forums already in place for employees, compared to 15% of others