Why bother measuring Customer Satisfaction? A simple principle of Management 101 is that if you put the bright light of…
Read More
Polycom Finds More Friends…
On January 25, 2010, Polycom announced an alliance with Juniper, promising to improve the user experience. The press release declares…
Read MoreWhat does Customer Insight really mean?
What does Customer Insight really mean? It means that our market research projects always explain what it means to customers.…
Read More
CES: The End of IR?
As recorded on the CES video, this next generation TV remote, from Vizio includes a slideout tray for QWERTY keyboard,…
Read MoreCES: The Future on TV
One of the best articles on CES I’ve read in the past week was published before the show even opened.…
Read More
