Here's a first hand account John Littleton writes: "While attending the GMIS conference in Savannah, Ga. I attended a presentation…
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Flexibility of VoIP
Amazing, but true story – Sept 20, 2004. In an article in NWFusion's Convergence Newsletter, Larry Hettick and Steve Taylor…
Read MoreWhat Are Convergence Applications?
Does the world really need a new descriptor for voice mail and conferencing? Look, there's a new metaphor for communications,…
Read MoreCall De-Centers?
Remote agents were never so possible than they are with IP. Computer-telephony integration (CTI) applications form the basis for today’s…
Read MoreHospitality Thoughts in a Hotel
I'm here at the Biltmore Millennium Hotel in downtown Los Angeles, CA to participate in the Internet Telephony conference and…
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