Customer Insight

Customer Satisfaction Needs a Perspective

Customer satisfaction is a useful business metric, but only with perspective. That perspective could be customer satisfaction over time. That perspective could be customer satisfaction as compared to the firm’s peers. Similarly, knowing your customer satisfaction is 5.6 is not all that useful, but knowing that it’s increasing compared to last month or last quarter […]

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Telepresence Consultants

Brockmann & Company Telepresence Consultants End user organizations engage telepresence consultants to help their organization generate higher productivity and lower costs through the application of systematic processes and proprietary knowledge. Brockmann & Company are skilled as telepresence consultants among enterprises and government organizations. Typical projects involve determining client requirements by mapping meeting flows, anticipating new […]

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Video Conferencing Consultants

Brockmann & Company Video Conferencing Consultants End user organizations engage video conferencing consultants to help their organization generate higher productivity and lower costs through the application of systematic processes and proprietary knowledge. Brockmann & Company are skilled as video conferencing consultants among enterprises and government organizations. Typical projects involve determining client requirements by mapping meeting […]

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About Brockmann and Company – Customer Insights

Customers Know Best Where else can you get customer insights? We have always been a big fan of learning from and learning about customers. Just about any marketing challenge, positioning question can and must be considered from the customers’ viewpoint. That’s a perspective you can’t learn in business school, but only from customers themselves. Our […]

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